Terms and Conditions

1. Definitions

1.1 Client means person, firm or company that purchases or agrees to purchase goods or services from the company

1.2 Company means CompuWeb Communications Services Limited.

1.3. Goods or Services means the item supplied by the company as specified in the order form

1.4 Contract means a contract for the supply of goods and services by CompuWeb Communications Services Limited

2. Terms & Conditions

2.1 These terms and conditions herewith shall apply to all contracts for the sale and supply of goods and services by CompuWeb Communications Services Limited to the exclusion of all other terms and conditions which the client may purport to apply

2.2 By completing the order form, orders by the mode of telephone or logging into your account/ uploading files the client will be deemed to have accepted and agreed to these terms and conditions

2.3 Any variation of the terms and conditions shall be inapplicable unless agreed in writing by the company

2.4 We the company reserve the right to amend and update these terms and conditions at anytime without notice

3. Supply

3.1 The company agrees to provide the service to the client to the extent described in the client agreement from and according to the terms and conditions of this contract. The service level shall be deemed incorporated in to this contract

3.2 If the client’s bandwidth reaches the point where it has an adverse affects on other clients we the company reserve the right to disable your site until you can reduce your bandwidth usage

3.3 Each shared hosting account includes a nominated amount of bandwidth, if you use more than this amount then you agree to pay for this bandwidth at a rate of 10 UKP per 5 GB of usage

3.4 The company reserves the right to vary the service level at anytime. Any such variations will not be such as to reduce the overall standard of service

4. Price & Payment

4.1 Price is exclusive of VAT, but the price will vary according to which plan the client purchases

4.2 Payment by the client will be either on a monthly or yearly basis

4.3 Payment is due each anniversary month or year following the date the account was established. Clients will automatically be charged again at the end of their period unless closure notification has already been given.

4.4 Payment on a monthly basis will be by standing order or credit card after the first initial payment of the first month for UK clients and payment on a monthly basis for clients outside the UK will be by credit card

4.5 The company reserves the right to vary the amount payable (monthly or yearly) from time to time, however we will give you 30 days prior written notice of any such variation

4.6 We do not offer any form of credit to clients

4.7 If the client’s service or account is activated before payment is made then payment must be sent in full

4.8 If payment is not made and received in full within 7 days from the completion of the agreement all technical support for the site will be revoked. If payment is still not made in the following 7 day period the client’s account will be deleted from out servers and all DNS services will stop

4.9 If your account is cancelled and is later reactivated an administration fee of £25.00 is levied on your account

4.10 Any returned cheques to clients will incur an administration fee of £15.00

4.11 The company has no obligation to carry out any work until full payment in advance has been received in clear funds.

5. Termination

5.1 The initial term of this contract shall be the period described in the above and shall commence on the date of acceptance by the client. Thereafter the contract will continue on a monthly or yearly basis unless terminated according to the provisions below

5.2 All account cancellations must provide at least 30 days notice. Notifications must include user name, principal contract name and reason for cancellation. We will undertake a verification process to ensure the cancellation is bona fide and this may require confirmation in writing or additional information. Third party cancellations are not accepted.

5.4 We the company reserve the right to cancel your account at anytime without notice

5.5 When your account is closed whether by 5.2, 5.4, 7.7 or any sections under 9.0, all files will be deleted

5.6 Any attempt to use the Supreme Control Panel for purposes other than its intended use will result in your account being terminated

5.7 Any improper use by the client under any sections under 9.0 will result in immediate termination of the Company’s service

5.8 If a client has ordered a service on an annual subscription the company expect the client to commit for this period of time. If the client wishes to cancel within this service period, we the company will not make any refunds for any unused portions of the client’s account. Whilst the company does not offer refunds the client have no obligation to continue using our service

6. Company’s Liability

6.1 In no circumstances whatsoever will the company be liable for economic, indirect or consequential loss arising from delays or service interruptions

6.2 The company will not be responsible for loss occasioned by computer viruses, whether introduced by the Company’s software or otherwise

6.3 To protect your privacy we will not distribute your name or e-mail address to any third party

6.4 We the company reserves the right to remove material deemed inappropriate from your web pages, without prior notice. CompuWeb Communications Services Limited do not allow Warez, Illegal MP3 web sites on their servers

6.5 We the company shall not be held liable for any loss or damage caused by the use, misuse, unavailability or removal of services

6.6 Whilst the company shall expeditiously seek domain registration, the company shall not be liable in the event of the domain having been registered by some other person by the time the company seeks registration in which event a full refund will be paid to the client without any other liability on the part of the company for loss by the client

6.7 For clients using our Email Anti-Virus Scanning Service – New viruses and exploits are created daily and no virus protection system could ever be 100% effective. CompuWeb Communications Services Limited is not responsible for any damage, loss of revenue or other repercussions of a malicious email passing through this system.

7. Client’s Liability

7.1 It is the client’s responsibility to carry out computer virus precautions

7.2 Data stored on our servers is backed up. It is the responsibility of the client to keep independent backup files of important data. We the company cannot be held responsible for any loss incurred from the client’s inability to backup any files.

7.3 Telnet shell accounts are made available for editing and setting up your web site. It is not a development platform for issues unrelated to your web site

7.4 Clients must not leave their home directory at anytime

7.5 Clients must not attempt to gain the privileges of another user

7.6 Any interference with the following files will result in your telnet access being removed -.bash_history – .bash_logout – .bash_profile – .bashvc

7.7 Clients may have commercial use of web and ftp space. This privilege must not be abused. If the company believes that this or any other facilities have been abused by the client, this will result in an immediate termination of their account

7.8 Clients will be responsible for the content of their page/s including obtaining the legal permission for any works they include and ensuring that the contents of their page/s do not violate UK or any other laws that are applicable

7.9 The clients will be responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via their page/s

7.10 When seeking domain registration, the client will be responsible when placing an order to ensure that the domain has not been registered by some other person.

8. Password Security

8.1 The client will be given a login account, which is for personal use only. Clients must not divulge the password to any other people

8.2 The client shall taken reasonable precautions to ensure that it is not discovered by other people

8.3 The company reserves the right to change the password in the event of any suspected security breach

9. Improper Use

9.1 The company’s service may only be used for lawful purposes by the client

9.2 Any breach of 7.9 shall be deemed a material breach of this contract and shall entitle the company to terminate the contract irrelevant whether the client is aware of the content of any material so transmitted or not

9.3 We the company do not allow adult, warez, illegal MP3 sites or IRC Bots

9.4 Clients may not store more data in their account than their allotted quota. The quota command may be used to examine their current disc usage and quota

9.5 Clients may not run server processes, such as talkers or IRC Bots from their login account

9.6 Clients must not participate in any form of unsolicited bulk e-mailing or spam

9.7 Any breach of the above provisions will result in an immediate withdraw of service provided by the company

10. Email Newsletters

10.1 Clients agree to receive a regular email newsletter from company. It keep clients informed of changes and improvements to company’s service, such as network status, product and feature improvements and special offers.

11. Domain Registrar Terms

11.1 If you are registering a .uk domain then please read:

Nominet UK’s Terms and Conditions: https://www.nominet.uk/uk-domains/policies/policies-rules/ (opens new window)

11.2 If you are registering a US domain then please read:

ICANN Policy: https://www.icann.org/dndr/udrp/policy.htm (opens new window)

12. Microsoft 365 and Hosted Exchange

If ordering a Microsoft 365 or Hosted Exchange product, the following terms apply – Microsoft Cloud Agreement

If you have complaint over web hosting or domain registration, please send your complaint to:

CWCS Managed Hosting
T/AS CompuWeb Communications Services Limited
Bowden Drive
Beeston
Nottingham.
NG9 2JY
United Kingdom

Fax: 0115 954 1122
Email: complaints@cwcs.co.uk

All complaints are replied to within 24 hours of receiving the email. If you’re unsatisfied with the initial solution, you can escalate your complaint further by emailing complaints@cwcs.co.uk.

Note about the Images used on this site. Many of the images used on this site are genuine, original photographs of CWCS Managed Hosting’s employees, servers, data centres, buildings and equipment, produced by CWCS.

Please note this site may also contains some third-party images and stock photography.

GENERAL DATA PROTECTION REGULATION (GDPR) DATA PROCESSING ADDENDUM