Our Supreme Service
We can be flexible to meet our customers’ requirements and offer fully customisable solution to meet the exact needs of your business.
UK-based, on-site technical support, available 24/7 by telephone and via your client portal.
Self-managed and fully managed services available with as little 15-minute ticket response times. We can be as hand on, or off as required.
Knowledge in a wide range of scripting languages, including PHP, MySQL and MariaDB.
A Dedicated Account Manager as standard who will work with you to understand your current and future plans, and with be with you through your journey to support your every need.
A Technical Account Manager is available if required, who will work closely with you and the Account Manager, to ensure your hosting platform delivers what you need.
Support in server disaster recovery situations.
Regular call backs to ensure you are happy with the service we are providing.
Free annual resource upgrade, available on request (very unique in the market place).
Owned and managed UK Data Centre in Nottingham with facilities in Equinix Manchester, and Telehouse London (Hyperlink).
Fully Redundant high-speed network utilising Cisco and Juniper hardware, with 24/7 network monitoring and DDoS mitigation as standard.
RIPE members, supporting IPv4 and IPv6.
Energy Efficient 2N+1 Riello UPS System.
Multiple backup generators.
Fire suppression system.
Water Detection System.
Lightning Protection.
Stultz air conditioning systems.
ISO 27001 UK Data Centres
Solid Guarantees
Financially backed 100% Network Uptime Guarantee, with up to 100% credit of monthly fees.
Server reboots within 25 minutes.
1 hour hardware replacement from the point of diagnosing the fault.
Up to 100% credit of monthly fees.
Advanced Server port monitoring available on request.
Clear and easy to read invoices.
Our dedicated billing team is available by telephone or via client portal.
Debit or Credit Card (including American Express), Direct Debit, and BACS payments accepted.
Easy, Efficient Billing
Our Supreme Support
Whether by telephone or via our ticket system, our friendly UK-based, onsite technical support staff will be available 24/7 to support you.
When we say we’ll call you back, we will, and we won’t make you wait.
We guarantee that every support request email will receive a response within 90 minutes.
We’re knowledgeable and experienced in a wide range of scripting languages, including PHP, MySQL and MariaDB.
Contact Us
Contact our technical support team 24/7 on 0800 1 777 000 or raise a ticket via your client portal.
For our Sales department use the links below or call between 9 – 5 Monday – Friday.
